AI has moved quickly from experimentation to production. Customers want measurable business outcomes, along with security, governance and responsible AI built in from day one. Microsoft partners are a meaningful differentiator to deliver these objectives. They turn ideas into deployable solutions by prioritizing the highest value use cases, building the right data and security foundations and establishing adoption and measurement capabilities so customers can run AI reliably in production. Frontier Transformation is where AI becomes a repeatable, governed capability embedded into the flow of work, business processes and customer engagement. Customers are quickly moving from targeted pilots to operating AI at scale with a foundation built upon identity, data protection, compliance, monitoring and change management. As organizations expand from custom agents to agent-led processes, unified governance is essential so leaders can manage risk, track performance and scale with confidence. Two essentials: Intelligence and Trust Frontier Transformation depends on two essential elements: intelligence and trust. Customers want solutions grounded in their unique work intelligence, including their data, business context and operational realities. They also expect trust by design, with AI artifacts observable, managed and secured across the technology stack so they can deploy responsibly and scale with confidence. A success framework for Frontier Transformation Microsoft has developed a powerful framework for success as partners enable AI transformation for customers across all segments, industries and geographies: Enriching employee experiences: enabling businesses to empower employees with world-class tools and capabilities to activate a thriving, productive workforce Reinventing customer engagement: applying AI and agentic solutions to break through with customers, accelerate revenue growth, become more efficient at customer acquisition and deliver more personalized solutions Reshaping business processes: redesigning workflows across the business, enhanced by AI and agentic capability Bending the curve on innovation: AI acceleration is a powerful catalyst for business transformation and for addressing society’s biggest challenges — curing disease, addressing climate change and famine and other meaningful advancements The “what” matters, and so does the “how.” Organizations that scale successfully put AI where people already work, enable innovation close to the business challenge and build observability at every layer so leaders can measure quality, govern risk and manage AI like a production system. More than 90% of the Fortune 500 use Microsoft 365 Copilot, reflecting how quickly AI is becoming part of everyday work.(1) IDC predicts 1.3 billion agents in circulation by 2028(2) and 80% of the Fortune 500 are already using Microsoft agents, led by operationally complex industries like manufacturing, financial services and retail.(3) As customers move from piloting AI to agents embedded in their flow of work, governance and security need to scale with them. Microsoft’s approach is straightforward: Copilot drives action in the flow of work, agents orchestrate workflows across systems and Microsoft Agent 365 provides a unified control plane designed to govern and secure agents at scale, with the same tools businesses use for employee administration, such as Microsoft admin center, Defender, Entra and Purview. Partners are creating impact right now in three areas. First, agentic workflows that remove operational friction and orchestrate end-to-end work across operations, finance, supply chain and service. Second, Customer Zero maturity. Partners who adopt Copilot and agents internally build credibility and move faster because they have meaningful, real-world experiences that they translate into their go-to-market plans. Third, security as the foundation. There is no AI at scale without secure identity, protected data and strong governance. Microsoft 365 E7 and Agent 365: The Frontier Suite In March, Microsoft introduced Wave 3 of Microsoft 365 Copilot and announced Microsoft 365 E7: The Frontier Suite, with general availability of Microsoft 365 E7 and Microsoft Agent 365 on May 1, 2026. Microsoft 365 E7 brings together Microsoft 365 E5 for secure productivity, Entra Suite for identity and access control, Microsoft 365 Copilot for AI in the flow of work and Agent 365 as the control plane to govern and scale agents. It is grounded in shared intelligence from Work IQ, the layer that brings together signals from the Microsoft 365 environment, including content, context and activity, so AI can operate with the right business grounding and policy awareness. Microsoft Agent 365 provides a unified control plane for agents, enabling IT, security and business teams to observe, govern and secure agents across the organization. This applies to any agents an organization uses, whether they are built on Microsoft AI platforms, delivered by ecosystem partners or introduced through other technology stacks. It also applies the same security and compliance capabilities teams already rely on, including Microsoft Defender, Microsoft Entra and Microsoft Purview. Some customer scenarios require custom agents. Microsoft Agent Factory is designed to accelerate the move from experimentation to execution. The Microsoft Agent Factory Pre-purchase Plan (P3) adds licensing flexibility across Copilot Studio, Microsoft Foundry, Fabric and GitHub, with tiered discounts intended to support broader adoption rather than isolated pilots. It also enables inclusion of tailored, role-based skilling at no additional cost to the customer, reducing adoption friction and increasing delivered value. The opportunity for partners is end-to-end, and this is where the partner’s strategy really matters. Shifting from transaction-first to outcome-first, partners who iterate quickly, establish clear guardrails and build an operating rhythm for adoption move customers from interest to impact. Over time, every organization will employ people who can direct and govern agents as part of daily work. Partners can make that capability real through packaged offers, change management and managed operations. Publishing those packaged offers in the Microsoft Marketplace adds a scalable route to market, improving discoverability and enabling a more repeatable buy-and-deploy motion as customers expand agent usage. Partner success: What governed scale looks like in practice “AI is at the forefront of everything we do. Through our ‘learn, use, create’ methodology and our AI Academy, we really support partners with learning paths.” — Nicole Clark, Global Alliance Manager, Arrow Electronics Partners are embracing Frontier Transformation by modernizing foundations, driving adoption, designing security into delivery and building agents that automate repeatable work and orchestrate business processes. Cognizant treated legacy automation as a platform